Thursday, October 23, 2014

Ezlink card expiration a nuisance especially when the renewal is cumbersome

Consumers are left without a say in this matter. The Ezlink cards that they possess have expiration dates and when these cards are expired, they will have to renew them. The renewal process is very cumbersome. Consumers have to locate the nearest ticketing offices to have these cards renewed. The control stations or customer service counters at MRT stations can't renew your cards.

Here are the points that get on my nerve
  1. The ticketing office is available at certain hours and locations (Transit Link ticket office & working hours). So, it means that for those who travel to work and home at odd hours will not be able to renew their cards.
  2. There is no alternative means but to renew expired Ezlink cards at ticket counters. How inconvenient is that?
  3. Expired cards can't be top up at the top up machines. The only way that consumers are able to top up the card value is via the control stations/customer service centers.
Now, wouldn't it be more convenient if
  1. Renewal machines/kiosks are setup at MRT stations for consumers to transfer the remaining credit value from their expired card to the new card issued by the machine. The expired cards can be discarded in the bin provided (if there is a need for recycling). Wouldn't that be more convenient, especially considering that Ezlink card expiration is inevitable (or continuous event) and involves large amount of people?
  2. Allow top up function for expired cards at top up machines. I guess the reason for causing inconvenience to consumers is motivation to renew their cards sooner? That's not really fair considering that the renewal process can be cumbersome. For example, what if I travel at 6.30 am to office and at 7.30 pm back to home? When and where is convenient for me to renew my cards?
To me, there is no real motivation to renew my Ezlink card. I guess the only motivation is actually attributed to compelling prospect of inconveniences for not renewing these cards. Well, at least add machines to help the renewal process!

No comments:

Post a Comment