Monday, May 13, 2013

M'sia airline Firefly, "your call is important to us", that is why...

I'm being put on hold for > 30 min with constant advertisement announcement on the background with firefly music to deal with. It sort of adding fuel to fire for being made to wait that long.

In comparison to calling other ticketing numbers, the latter's call went through faster. Unfortunately, to make amendments to your booking, they directed us to call the "important" call center (+60378454543).

Your call is important to us, our agent is unavailable being repeated several times and adverts announcement being included in the waiting tone fumes me...

If indeed customer's calls are important, the company should have placed more emphasis on receiving these calls. Failure to do so only reflect how important these calls are to them.

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